EXCELLENT CUSTOMER SERVICE, GREAT COMMUNICATION SKILLS, AND STRONG LEADERSHIP SKILLS? JOIN OUR AWARD-WINNING TEAM!
**POSITION IS PRIMARILY REMOTE (WORK FROM HOME) W/OCCASIONAL IN-PERSON OFFICE MEETINGS**
**POSITION IS PRIMARILY REMOTE (WORK FROM HOME) W/OCCASIONAL IN-PERSON OFFICE MEETINGS**
For over twenty-four years, On-Site Health & Safety has set the standard for industry-leading customer service and satisfaction. OSHS Health & Safety operates in facilities across a broad spectrum of industries, including industrial, distribution, manufacturing, construction, entertainment, hospitality, agriculture, renewable energy, and electronics businesses, and operates in both urban and rural settings. Now spanning into twelve states and counting, we're looking to expand our team with the addition of a talented Assistant Manager within our customer service department . If you want to be a part of our dynamic, rapidly-growing company and work with our finance team in the Rodeo office...APPLY TODAY!
HEAR FROM ON-SITE EMPLOYEES ABOUT THEIR JOURNEY: TESTIMONIALS
Summary of Position
The Customer Service Manager is responsible for leading a team of highly skilled Customer Service Supervisors, Customer Service Leads, Customer Service Representatives, and Account Representatives. He/ She is primarily responsible for the productivity of the entire department and ensuring that our customer and insurance broker bases are well taken care of. He/ She is also responsible for the quality control of our customer service. This includes incident investigations, paperwork corrections, and communicating with the proper department to ensure measure are taken to correct the quality control issue/ concern.
Job Skills And Requirements:
· Leadership Skills: Customer Service Assistant Manager works directly with our department Manager to assist in keeping their employees motivated, resolve conflicts, and make hard decisions.
· Time Management: Assistant Managers work with multiple Customer Service/ Account Representatives, and assist with creating shift schedules, coordinating employee reviews/trainings, and writing reports. Our Assistant Manager is also responsible for working closely with our customer base daily to help address questions, concerns, and comments. Time management is essential to ensuring everything gets done.
· Analytical Skills: Oversee the hiring new customer service representatives, while using analytical skills to solve problems that may come up during a typical workday.
· Decision-Making Skills: Whether it is dealing with employees, customers, management, or vendors, our Assistant Managers have to make decisions that affect the company as a whole. Having the ability to make hard and fast decisions is crucial to success.
· Speaking and Writing: Customer Service Mangers do a lot of communicating...whether it be in front of group of employees or in a meeting with management. Customer Service Managers might be called upon to write reports, recommendations, or reprimands. Effective verbal communications and written skills are essential in any of these scenarios.
Duties and Responsibilities:
- Supervise and communicate with Customer Service/Account Representatives
- Facilitate conflict resolutions for Customer Service Team and our customers
- Provide input and feedback to corporate leadership on goals and progress.
- Prepare and monitor weekly/monthly team meetings
- Responsible for submitting hiring requests
- Assist in delegating proper COCs distribution
- Achieve payroll percentage goal for department
- Assist with overseeing the productivity of the department
- Ensure the Customer Service team adheres strictly to company goals and standards
- Set up and maintain customers in data base
- Communicate effectively with customers and co-workers
- Answer a high volume of service questions and phone calls
- Ensure calls for account set up are processed within the framework of defined protocols, policies, and procedures
- Writing and maintaining up-to-date company protocols
- Answer pricing questions and write quotes
- Assist with coordination of various sales campaigns
- Address and resolve customer concerns
- Assist Account Representatives and Customer Service/ Sales Assistant with workload when needed
- Produce incident reports for requesting companies
- Establish and maintain a strong working relationship with insurance brokers
- Address and resolve major customer concerns
- Monitor the quality control division and ensure customer concerns/ complaints are researched and brought to the appropriate department’s attention.
- SOME TRAVEL REQUIRED
Position Requirements:
- Excellent customer service and communication skills.
- Ability to work independently and effectively in a dynamic and fast-paced environment
- Effectively manage and prioritize various projects with minimal supervision.
- Minimum 2 years Customer Service Experience
- Minimum 1 year Customer Service Supervisory Experience
Educational Requirements:
- Minimum 2 years of higher education
- Computer Literate
- Proficiency with Excel, Word, and Outlook
Compensation Package:
- Full-Time Position
- Starting Salary: $45,000/year*
- *Oppportunity for rapid advancement to the Customer Service Manager position
- Medical Benefits & 401K Matching
- Profit Sharing & Paid Vacation
*Applicants must meet the minimum requirements above to apply. OSHS offers of employment are contingent upon the successful outcome of a pre-employment background check and drug screen.
Compensation: $45,000/YR Starting Salary
On-Site Health & Safety
Why On-Site? As an essential resource for employers to improve the health and safety of their workforce, On-Site Health & Safety deploys hundreds of EMTs, paramedics, nurses, and safety professionals to assist industries nationwide...all under the guidance of a talented team of admin, logistics, dispatch, and managerial professionals. Join the On-Site team today and discover for yourself what sets us apart!